dc.contributor.author | Engen, Marit | |
dc.contributor.author | Fransson, Martin | |
dc.contributor.author | Quist, Johan | |
dc.contributor.author | Skålén, Per | |
dc.date.accessioned | 2021-07-05T14:34:59Z | |
dc.date.available | 2021-07-05T14:34:59Z | |
dc.date.created | 2020-02-05T15:32:25Z | |
dc.date.issued | 2020 | |
dc.identifier.citation | Public Management Review. 2020, 23 (6), 886-905 | en_US |
dc.identifier.issn | 1471-9037 | |
dc.identifier.uri | https://hdl.handle.net/11250/2763467 | |
dc.description.abstract | This paper reports on a study of value co-destruction in public services, i.e. diminishment of value by interaction between providers, users, and other actors. The goal is to contribute to the public service logic (PSL) that suggest a shift from linear co-production to dynamic value co-creation. However, PSL has devoted scant attention to value co-destruction. The paper contributes by identifying four dimensions representing causes of value co-destruction in public services. The paper also shows how value may be co-destroyed in the interaction between several types of actors, thus advancing a service ecosystems perspective for understanding value co-destruction. | en_US |
dc.language.iso | eng | en_US |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 Internasjonal | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/deed.no | * |
dc.subject | public service logic | en_US |
dc.subject | value co-destruction | en_US |
dc.subject | value co-creation | en_US |
dc.subject | service ecosystems | en_US |
dc.title | Continuing the development of the public service logic: a study of value co-destruction in public services | en_US |
dc.type | Peer reviewed | en_US |
dc.type | Journal article | en_US |
dc.description.version | publishedVersion | en_US |
dc.subject.nsi | VDP::Samfunnsvitenskap: 200 | en_US |
dc.source.pagenumber | 886-905 | en_US |
dc.source.volume | 23 | en_US |
dc.source.journal | Public Management Review | en_US |
dc.source.issue | 6 | en_US |
dc.identifier.doi | https://doi.org/10.1080/14719037.2020.1720354 | |
dc.identifier.cristin | 1791295 | |
cristin.ispublished | true | |
cristin.fulltext | original | |
cristin.qualitycode | 1 | |