Blar i Brage INN på emneord "structuration theory"
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Customer experiences in crisis situations: An agency-structure perspective
(Peer reviewed; Journal article, 2022)In times of crisis, interactions and structures can change, eradicating prevailing norms and rules, with enduring unfavorable effects, and existing conceptual frameworks may fail to explain the effects of radical contextual ... -
Expanding understanding of service exchange and value co‐creation: a social construction approach
(Journal article; Peer reviewed, 2010)According to service-dominant logic (S-D logic), all providers are service providers, and service is the fundamental basis of exchange. Value is co-created with customers and assessed on the basis of value-in-context. ...