Browsing by Author "Edvardsson, Bo"
Now showing items 1-3 of 3
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A new conceptualization of service innovation grounded in S-D logic and service systems
Edvardsson, Bo; Tronvoll, Bård (Journal article; Peer reviewed, 2013)Engelsk sammendrag (abstract): Purpose—This article conceptualizes service innovation through a service-dominant logic (S-D logic) lens and with a service system foundation. Design/methodology/approach—This conceptual ... -
Complex service recovery processes: how to avoid triple deviation
Edvardsson, Bo; Tronvoll, Bård; Höykinpuro, Ritva (Journal article; Peer reviewed, 2011)Purpose – This article seeks to develop a new framework to outline factors that influence the resolution of unfavourable service experiences as a result of double deviation. The focus is on understanding and managing complex ... -
Expanding understanding of service exchange and value co‐creation: a social construction approach
Edvardsson, Bo; Tronvoll, Bård; Gruber, Thorsten (Journal article; Peer reviewed, 2010)According to service-dominant logic (S-D logic), all providers are service providers, and service is the fundamental basis of exchange. Value is co-created with customers and assessed on the basis of value-in-context. ...