Blar i Brage INN på forfatter "Tronvoll, Bård"

Viser treff 1-20 av 24

    • A new conceptualization of service innovation grounded in S-D logic and service systems 

      Edvardsson, Bo; Tronvoll, Bård (Journal article; Peer reviewed, 2013)
      Engelsk sammendrag (abstract): Purpose—This article conceptualizes service innovation through a service-dominant logic (S-D logic) lens and with a service system foundation. Design/methodology/approach—This conceptual ...

    • A4A relationships 

      Polese, Francesco; Pels, Jaqueline; Tronvoll, Bård; Bruni, Roberto; Carrubbo, Luca (Journal article; Peer reviewed, 2017)
      Purpose The purpose of this paper is to investigate the characteristics of actors that allow them to relate to others actors in the system through shared intentionality (orientation) and the nature of the A4A relationship ...

    • Advancing Public Service Logic: moving towards an ecosystemic framework for value creation in the public service context 

      Trischler, Jakob; Røhnebæk, Maria; Edvardsson, Bo Åke; Tronvoll, Bård (Peer reviewed; Journal article, 2023)
      This paper argues that the theoretical foundation for studying the ecosystemic nature of value creation is lacking within the public service logic (PSL). To address this limitation, the paper uses a theory synthesis to ...

    • Circular service management: toward conceptual understanding and service research priorities for a more sustainable future 

      Karpen, Ingo; Edvardsson, Bo Åke; Tronvoll, Bård; Jakkula, Elina; Conduit, Jodie (Peer reviewed; Journal article, 2023)
      Purpose Service managers increasingly strive to achieve sustainability through strategies centered on circularity. With a focus on saving, extending and (re)generating resources and their enclosing service systems, ...

    • Complex service recovery processes: how to avoid triple deviation 

      Edvardsson, Bo; Tronvoll, Bård; Höykinpuro, Ritva (Journal article; Peer reviewed, 2011)
      Purpose – This article seeks to develop a new framework to outline factors that influence the resolution of unfavourable service experiences as a result of double deviation. The focus is on understanding and managing complex ...

    • Customer experiences in crisis situations: An agency-structure perspective 

      Tronvoll, Bård; Edvardsson, Bo Åke (Peer reviewed; Journal article, 2022)
      In times of crisis, interactions and structures can change, eradicating prevailing norms and rules, with enduring unfavorable effects, and existing conceptual frameworks may fail to explain the effects of radical contextual ...

    • Digital enabled experience – the listening experience in music streaming 

      Tronvoll, Bård (Journal article; Peer reviewed, 2019)
      This article investigates what constitutes a music listening experience in digitaldriven markets and identifies the drivers, as well as outcomes of the experience. The article uses data collected from 1,794 respondents to ...

    • Emosjoner i kundedrevet samskaping av tjenester 

      Tronvoll, Bård; Mysen, Tore (Journal article; Peer reviewed, 2017)
      Digitalisering av markedsføringskanaler sammen med ny teknologi gjør kunder i stadig større grad i stand til selv å velge ulike leverandører av tjenester og skape en opplevelse som er tilpasset egne ønsker. Kunden blir ...

    • Emotional strategizing in service innovation 

      von Koskull, Catharina; Strandvik, Tore; Tronvoll, Bård (Journal article; Peer reviewed, 2016)
      Purpose – In this paper, we shed light on an aspect of service innovation processes that has remained fairly hidden so far, namely, the role of emotions. Design/methodology/approach – We use the strategizing approach from ...

    • Expanding understanding of service exchange and value co‐creation: a social construction approach 

      Edvardsson, Bo; Tronvoll, Bård; Gruber, Thorsten (Journal article; Peer reviewed, 2010)
      According to service-dominant logic (S-D logic), all providers are service providers, and service is the fundamental basis of exchange. Value is co-created with customers and assessed on the basis of value-in-context. ...

    • Explaining how Platforms Foster Innovation in Service Ecosystems 

      Tronvoll, Bård; Edvardsson, Bo Åke (Chapter, 2020)
      Service innovation research has extended the study of service ecosystems to embrace the role of platforms, thus creating a sustainable advantage in competitive markets. Making creative and effective use of innovation ...

    • How do actors coordinate for value creation? A signaling and screening perspective on resource integration 

      Dehling, Sebastian; Edvardsson, Bo Åke; Tronvoll, Bård (Peer reviewed; Journal article, 2022)
      Purpose – Although service research typically asserts that institutions coordinate actors’ value creation processes, institutions and resources are not necessarily transparent, aligned, or pre-existing. This paper aims to ...

    • How platforms foster service innovations 

      Edvardsson, Bo Åke; Tronvoll, Bård (Peer reviewed; Journal article, 2020)

    • The influence on export performance of performance ambiguity among foreign sales agents 

      Mysen, Tore; Tronvoll, Bård (Peer reviewed; Journal article, 2020)
      Purpose – This study examines the extent to which exporter difficulties in evaluating foreign sales agent performance affect export performance, either directly or as mediated by opportunism. Methodology – In developing ...

    • Justice (is not the same) for all: The role of relationship activity for post-recovery outcomes 

      Arsenovic, Jasenko; Keyser, Arne; Edvardsson, Bo Åke; Tronvoll, Bård; Gruber, Thorsten (Journal article, 2021-06-01)
      Despite the widespread adoption of the justice framework in service recovery literature, research findings vary as to what dimension - distributive, interactional, procedural - is most important. This paper contributes to ...

    • Moving Toward Collaborative Service Recovery A Multiactor Orientation 

      Arsenovic, Jasenko; Edvardsson, Bo Åke; Tronvoll, Bård (Journal article; Peer reviewed, 2019)
      Service recovery research has traditionally been firm-centric, focusing primarily on the time and effort expended by firms in addressing service failures. The subsequent shift to a customer-centric orientation addressed ...

    • Negative emotions and their effect on customer complaint behaviour 

      Tronvoll, Bård (Journal article; Peer reviewed, 2011)
      Purpose: This study investigates pre-complaint situations and has a threefold purpose: (i) to identify a set of negative emotions experienced in unfavourable service experiences, (ii) to examine the patterns of these ...

    • Organizing for digital servitization: A service ecosystem perspective 

      Sklyar, Alexey; Kowalkowski, Christian; Tronvoll, Bård; Sörhammar, David (Journal article; Peer reviewed, 2019)
      Harnessing digital technology is of increasing concern as product firms organize for service-led growth. Adopting a service ecosystem perspective, we analyze interfirm and intrafirm change processes taking place as firms ...

    • Reshaping Mental Models – Enabling Innovation through Service Design 

      Vink, Josina; Edvardsson, Bo Åke; Wetter-Edman, Katarina; Tronvoll, Bård (Journal article; Peer reviewed, 2018)

    • Resource integration through digitalisation: a service ecosystem perspective 

      Sklyar, Alexey; Kowalkowski, Christian; Sörhammar, David; Tronvoll, Bård (Journal article; Peer reviewed, 2019)
      As digitalisation increasingly encompasses entire service ecosystems, it modifies resource integration patterns that connect ecosystem actors through strong and weak ties. To clarify how technological development contributes ...