Browsing Publikasjoner fra Cristin - INN by Journals "Journal of Business Research"

Now showing items 1-2 of 2

    • Justice (is not the same) for all: The role of relationship activity for post-recovery outcomes 

      Arsenovic, Jasenko; Keyser, Arne; Edvardsson, Bo Åke; Tronvoll, Bård; Gruber, Thorsten (Journal article, 2021-06-01)
      Despite the widespread adoption of the justice framework in service recovery literature, research findings vary as to what dimension - distributive, interactional, procedural - is most important. This paper contributes to ...

    • Organizing for digital servitization: A service ecosystem perspective 

      Sklyar, Alexey; Kowalkowski, Christian; Tronvoll, Bård; Sörhammar, David (Journal article; Peer reviewed, 2019)
      Harnessing digital technology is of increasing concern as product firms organize for service-led growth. Adopting a service ecosystem perspective, we analyze interfirm and intrafirm change processes taking place as firms ...