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dc.contributor.authorPedersen, Monica Stolt
dc.contributor.authorLandheim, Anne
dc.contributor.authorMøller, Merete
dc.contributor.authorLien, Lars
dc.date.accessioned2019-04-03T06:51:34Z
dc.date.available2019-04-03T06:51:34Z
dc.date.created2018-12-03T12:10:34Z
dc.date.issued2018
dc.identifier.citationInternational Journal of Health Care Quality Assurance. 2018, 31 (7), 822-833.
dc.identifier.issn0952-6862
dc.identifier.urihttp://hdl.handle.net/11250/2593011
dc.description.abstractPurpose Audit and feedback (A&F) often underlie implementation projects, described as a circular process; i.e. an A&F cycle. They are widely used, but effect varies with no apparent explanation. We need to understand how A&F work in real-life situations. The purpose of this paper, therefore, is to describe and explore mental healthcare full A&F cycle experiences. Design/methodology/approach This is a naturalistic qualitative study that uses four focus groups and qualitative content analysis. Findings Staff accepted the initial A&F stages, perceiving it to enhance awareness and reassure them about good practice. They were willing to participate in the full cycle and implement changes, but experienced poor follow-up and prioritization, not giving them a chance to own to the process. An important finding is the need for an A&F cycle facilitator. Practical implications Research teams cannot be expected to be involved in implementing clinical care. Guidelines will keep being produced to improve service quality and will be expected to be practiced. This study gives insights into planning and tailoring A&F cycles. Originality/value Tools to ease implementation are not enough, and the key seems to lie with facilitating a process using A&F. This study underscores leadership, designated responsibility and facilitation throughout a full audit cycle.
dc.language.isoeng
dc.relation.urihttps://www.emeraldinsight.com/doi/pdfplus/10.1108/IJHCQA-08-2017-0142
dc.titleAudit and feedback in mental healthcare: staff experiences
dc.typePeer reviewed
dc.typeJournal article
dc.description.versionpublishedVersion
dc.source.pagenumber822-833
dc.source.volume31
dc.source.journalInternational Journal of Health Care Quality Assurance
dc.source.issue7
dc.identifier.doi10.1108/IJHCQA-08-2017-0142
dc.identifier.cristin1638375
cristin.unitcode209,4,2,0
cristin.unitnameInstitutt for helsefag
cristin.ispublishedtrue
cristin.fulltextoriginal
cristin.qualitycode1


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