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dc.contributor.authorMei, Xiang Ying
dc.contributor.authorAas, Endre
dc.contributor.authorEide, Ove
dc.date.accessioned2021-06-28T14:21:07Z
dc.date.available2021-06-28T14:21:07Z
dc.date.created2020-10-06T16:35:12Z
dc.date.issued2020
dc.identifier.citationLibrary & Information Science Research. 42 (4), 101051en_US
dc.identifier.issn0740-8188
dc.identifier.urihttps://hdl.handle.net/11250/2761728
dc.description.abstractThe servicescape model from the marketing discipline was adapted to understand students' library usage and experiences of academic library as a learning space. With a qualitative and explorative approach, it was discovered that the servicescape has great influence on student users when the physical environment triggers certain responses and behaviours. Physical workspace discomfort and disturbance from other students, lead to negative cognitive perceptions, which in turn cause negative emotional responses that impact students' learning experiences. Students' behaviour and experience of the library facilities are also influenced by whether the library can accommodate their various needs throughout the study progression. Additionally, the purpose of library usage is much affected by the structure of the library and proximity to other social facilities. The findings also indicate that a workspace with effective and flexible seating solutions contribute to approach behaviour. As the model goes beyond the physical facilities alone, further understanding of various user responses triggered by the interplay between the built and social environment is gained. Such knowledge contributes to improve library facilities and for libraries to remain important as effective and relevant learning space.en_US
dc.language.isoengen_US
dc.rightsNavngivelse 4.0 Internasjonal*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/deed.no*
dc.subjectacademic librariesen_US
dc.subjectservicescapeen_US
dc.subjectphysical learning spaceen_US
dc.subjectuser experiences and behavioursen_US
dc.subjectuniversity studentsen_US
dc.subjectNorwayen_US
dc.titleApplying the servicescape model to understand student experiences of a Norwegian academic libraryen_US
dc.typePeer revieweden_US
dc.typeJournal articleen_US
dc.description.versionpublishedVersionen_US
dc.subject.nsiVDP::Samfunnsvitenskap: 200en_US
dc.source.volume42en_US
dc.source.journalLibrary & Information Science Researchen_US
dc.source.issue4en_US
dc.identifier.doi10.1016/j.lisr.2020.101051
dc.identifier.cristin1837686
dc.source.articlenumber101051en_US
cristin.ispublishedtrue
cristin.fulltextoriginal
cristin.qualitycode2


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Navngivelse 4.0 Internasjonal
Except where otherwise noted, this item's license is described as Navngivelse 4.0 Internasjonal