Browsing Brage INN by Subject "Collaboration"
Now showing items 1-2 of 2
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Axes of Tension: Navigating craft, institution and industry as an art-researcher in film and new media
(Journal article, 2020)Artistic Research (AR) in collective, industrial arts can find itself to be an intense balancing act: film and new media are expensive forms that rely on commercial expectations and industrial integration, while artistic ... -
Money for nothing: The impact of compensation on customers’ bad-mouthing in service recovery encounters.
(Peer reviewed; Journal article, 2022)As one of the retailer’s most potent recovery tactics to offset disgruntled customers, firms invest heavily in compensation to increase customer satisfaction and improve loyalty. However, the effectiveness of this tactic ...