Blar i Brage INN på emneord "narratives"
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Complex service recovery processes: how to avoid triple deviation
(Journal article; Peer reviewed, 2011)Purpose – This article seeks to develop a new framework to outline factors that influence the resolution of unfavourable service experiences as a result of double deviation. The focus is on understanding and managing complex ... -
Metaphor analysis in vocational counselling: Moving from intuitive to reliable metaphor identification
(Peer reviewed; Journal article, 2020)In this article, we introduce a metaphor identification method that can be readily applied to vocational psychology research and practice, and contextualised to explore the phenomenon of career at a deeper level of experience. ... -
Narrating Green Economies in the Global South
(Peer reviewed; Journal article, 2020)This paper discusses how persisting, powerful narratives inform and shape the green economy in the Global South. Green economy strategies often evolve around market-based and technological solutions to the planetary crises, ... -
Remembering and Communicating Climate Change Narratives – The Influence of World Views on Selective Recollection
(Peer reviewed; Journal article, 2019)We examine how people remember stories about climate change and how they communicate these stories to others. Drawing on theories of reconstructive memory and cultural theory, we assume that recollection is systematically ...