Browsing Brage INN by Author "Gruber, Thorsten"

Now showing items 1-2 of 2

Expanding understanding of service exchange and value co‐creation: a social construction approach

Edvardsson, Bo; Tronvoll, Bård; Gruber, Thorsten (Journal article; Peer reviewed, 2010)

According to service-dominant logic (S-D logic), all providers are service providers, and service is the fundamental basis of exchange. Value is co-created with customers and assessed on the basis of value-in-context. ...
Justice (is not the same) for all: The role of relationship activity for post-recovery outcomes

Arsenovic, Jasenko; Keyser, Arne; Edvardsson, Bo Åke; Tronvoll, Bård; Gruber, Thorsten (Journal article, 2021-06-01)

Despite the widespread adoption of the justice framework in service recovery literature, research findings vary as to what dimension - distributive, interactional, procedural - is most important. This paper contributes to ...