Browsing Brage INN by Author "Mei, Xiang Ying"

Customer complaint behaviour (CCB) in the retail sector: why do customers voice their complaints on Facebook?

Mei, Xiang Ying; Bagaas, Ingrid; Relling, Erling (Journal article; Peer reviewed, 2018)

With the increasing usage of platforms such as Facebook, understanding customer complaint behaviour (CCB) in the context of the social media is imperative for any businesses. Of the two billion users on Facebook, more than ...

Gaps in tourism education and workforce needs: attracting and educating the right people

Mei, Xiang Ying (Journal article; Peer reviewed, 2017)

The intense development of the tourism industry requires a skilled and qualified workforce. It is important to attract the right candidates to the tourism education, and subsequently provide relevant education to prepare ...

Networking and collaboration between tourism and agriculture: food tourism experiences along the National Tourist Routes of Norway

Mei, Xiang Ying; Lerfald, Merethe; Bråtå, Hans Olav (Journal article; Peer reviewed, 2016)

Food and culinary routes have been embraced by many destinations (Hjalager & Corigliano, 2000). However, these routes often include narrow geographical areas. The purpose of this study was to identify the challenges and ...