This paper argues that the theoretical foundation for studying the ecosystemic nature of value creation is lacking within the public service logic (PSL). To address this limitation, the paper uses a theory synthesis to ...

While various scholars point to the advantages associated with collaborative forms of innovation in the public sector, this paper demonstrates how such arrangements can also be demanding and delicate. Diversity and dissonance ...

This article explores co-production as processes occurring at three levels: at the level of service interactions, at the organizational level, and at the system level. We propose next that two forms of co-production may ...

The public administration literature and adjacent fields have devoted increasing attention to living labs as environments and structures enabling the co-creation of public sector innovation. However, living labs remain a ...

Purpose– This paper aims to explore the role of frontline employees (FLEs) as mediators in transformative service processes within services targeting vulnerable users. Design/methodology/approach– This paper is based on ...