Browsing Doktoravhandlinger ved Høgskolen i Innlandet - Lillehammer by Subject "Service"
Now showing items 1-1 of 1
-
Frontline employees as participants in service innovation processes : innovation by weaving
(Doctoral thesis, 2016)Innovation is today a phenomenon that is promoted in private and public organizations as a critical success factor for growth and survival. Early work on innovation primarily focused on R&D and technology as the main drivers ...