Blar i Doktoravhandlinger ved Høgskolen i Innlandet - Lillehammer på emneord "Service"
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Frontline employees as participants in service innovation processes : innovation by weaving
(Doctoral thesis, 2016)Innovation is today a phenomenon that is promoted in private and public organizations as a critical success factor for growth and survival. Early work on innovation primarily focused on R&D and technology as the main drivers ...