Blar i Brage INN på forfatter "Edvardsson, Bo Åke"
Edvardsson, Bo Åke; Tronvoll, Bård (Peer reviewed; Journal article, 2020)
Arsenovic, Jasenko; Edvardsson, Bo Åke; Tronvoll, Bård (Journal article; Peer reviewed, 2019)Service recovery research has traditionally been firm-centric, focusing primarily on the time and effort expended by firms in addressing service failures. The subsequent shift to a customer-centric orientation addressed ...
Vink, Josina; Edvardsson, Bo Åke; Wetter-Edman, Katarina; Tronvoll, Bård (Journal article; Peer reviewed, 2018)