Reshaping Mental Models – Enabling Innovation through Service Design

Vink, Josina; Edvardsson, Bo Åke; Wetter-Edman, Katarina; Tronvoll, Bård

Journal article, Peer reviewed

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Permanent link

http://hdl.handle.net/11250/2591720

Issue date

2018

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Original version

10.1108/JOSM-08-2017-0186

Journal

Journal of Service Management