Reshaping Mental Models – Enabling Innovation through Service Design

Vink, Josina; Edvardsson, Bo Åke; Wetter-Edman, Katarina; Tronvoll, Bård
Journal article, Peer reviewed
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URI
http://hdl.handle.net/11250/2591720
Date
2018
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Original version
10.1108/JOSM-08-2017-0186
Journal
Journal of Service Management