Blar i Brage INN på forfatter "von Koskull, Catharina"
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Emotional strategizing in service innovation
von Koskull, Catharina; Strandvik, Tore; Tronvoll, Bård (Journal article; Peer reviewed, 2016)Purpose – In this paper, we shed light on an aspect of service innovation processes that has remained fairly hidden so far, namely, the role of emotions. Design/methodology/approach – We use the strategizing approach from ...