Blar i Artikkel - fagfellevurdert vitenskapelig / Articles - peer-reviewed på forfatter "Bast, Ane"
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Co-creating dementia care: Manoeuvring fractured reflexivity in service design
Bast, Ane; Røhnebæk, Maria; Engen, Marit (Peer reviewed; Journal article, 2021)This study aims to theorise and empirically investigate how vulnerable users suffering from cognitive impairments can be involved in service design. -
Mediating roles of frontline employees in transformative service processes
Bast, Ane; Engen, Marit; Røhnebæk, Maria (Peer reviewed; Journal article, 2024-01)Purpose– This paper aims to explore the role of frontline employees (FLEs) as mediators in transformative service processes within services targeting vulnerable users. Design/methodology/approach– This paper is based on ...