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The relationship between emotional intelligence and learning outcomes, and the mediating role of emotional conflict

Hjertø, Kjell B.
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ICSI_Hjerto 2009_EI.pdf (258.4Kb)
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http://hdl.handle.net/11250/134765
Utgivelsesdato
2010-03-25
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  • Konferansebidrag og faglige presentasjoner / Conference lectures and academic presentations [43]
Sammendrag
A field sample of 1100 employees in the army was investigated to study the relationship between

the individuals’ self reported emotional intelligence and learning outcomes in work groups, with

two dimensions of emotional conflict as mediators, emotional person conflict and emotional task

conflict. Most importantly, emotional intelligence predicted positively learning outcomes and

emotional task conflict, and predicted negatively emotional person conflict. Further, emotional task

conflict predicted learning outcomes positively, whereas emotional person conflict predicted

learning outcome negatively. Particularly, the ability of regulation own emotions accounted for the

negative relationship between emotional intelligence and emotional person conflict, and the ability

of self emotion appraisal accounted for the positive relationship between emotional intelligence and

emotional task conflict. However, the mediating effect of emotional conflict was weak, as the

relationship between emotional intelligence and learning outcomes remained strongly significant

also after the two emotional conflict dimensions were added to the model. Implications for theory

and research, and directions for future research are discussed.

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