From Narration to a Conclusion in Online Competence Network Meetings
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Original versionHermanrud, I. (2012). From Narration to a Conclusion in Online Competence Network Meetings. I J. G. Cegarra (Red.), Proceedings of the 13th European conference on knowledge management (s.458-462). Reading: Academic Publishing International Limited
Engelsk sammendrag (abstract): Abstract: Information technology (IT) is no longer regarded only as a repository within knowledge management, but also as a collaborative tool where work-related artifacts, like documents, can be shared accompanied by stories for knowledge sharing. This article examines knowledge sharing in two different settings – online and face-to-face discussions – and in particular how these settings structure the knowledge processes. This paper extends our understanding of knowledge sharing and the use of narratives and collaborative technology in combination. My empirical context is a distributed public organization in Norway. The competence networks in the study are an opportunity to explore how the participants use narratives to overcome learning barriers when sharing complex practices and experiences situated in their local context across distance in an online environment. In particular I explore how health and safety inspectors share stories, arguments, documents, and emotions, when constructing and interpreting knowledge regarding how to conduct inspections. I find that the use of narratives helps the participants to overcome barriers related to different interpretations of the same by a `narrative add on approach’ in the online meetings observed. This is useful for the participants when trying to develop a consistent proposition regarding how to conduct health and safety inspections among the participants in the online GoToMeeting™ meeting. By the `narrative add on approach` - the participants share how they perceive their clients, what they should look for when inspecting, and who they are as inspectors (identity). They also address contradictions in their practice and share how to conduct discretion. Interview data on the other hand reveals a very interesting ‘testing discretion by a narrative approach’. This approach is seen as more effective done face-to-face, since they have to capture complex experiences and in particular share what the inspector felt (emotions) when conducting the inspection.
Konferansebidrag ved Proceedings of the 13th European conference on knowledge management.