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Philosophical speech act theory and challenges in interactive dialogue: Experiences of narrow communication

Nordby, Halvor
Journal article, Peer reviewed
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Nordby 2014.pdf (213.7Kb)
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http://hdl.handle.net/11250/281962
Utgivelsesdato
2014
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  • Artikkel - fagfellevurdert vitenskapelig / Articles - peer-reviewed [1618]
Sammendrag
Background. Modern information conveying technology can facilitate interactive

communication that transcends the possibilities of information exchange

in ordinary face-to-face dialogue. However, interactive communication has its

limits, related to lack of personal and physical closeness between communicators.

When a communication channel is narrow – when written signs or verbal

utterances are the only interpretive clues – misinterpretation and poor dialogue

happens more easily than in face-to-face encounters. Design. The article

analyses the concept of interactive narrowness on the basis of philosophical

speech act theory and a study on interaction between paramedics and health

personnel working in acute medical communication centers. Method. The

article uses a combination of theoretical interpretation and experimental philosophy

– philosophical analysis ‘from below’ – to develop a conceptual analysis

of interactive narrowness that is grounded in actual experiences of this

form of communication. Analysis. The paramedics held that it was difficult to

secure interactive communication in hectic and unpredictable situations involving

emotional disagreement and conflicts about choices of actions. Even

when it was possible to discuss difficult situations on the phone, this could not

replace face-to-face dialogue. Discussion. The paramedics’ experiences support

the conclusion that there is an irreducible interpretive element in face-toface

dialogue that is not present in interactive communication. Speech act

theory can shed further light on this irreducibility and, more specifically, on

the importance of personal closeness in communication. Implications. Faceto-face

communication is crucial in contexts that have similarities to the sensitive

situations described by the paramedics. The article indicates how this and

related implications apply in various settings and uses interactive dialogue

between teachers and students in distance learning courses as an example area

to clarify the main implications.
Tidsskrift
Seminar.net – International journal of media, technology and lifelong learning

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