Browsing Brage INN by Subject "value co-destruction"
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Continuing the development of the public service logic: a study of value co-destruction in public services
(Peer reviewed; Journal article, 2020)This paper reports on a study of value co-destruction in public services, i.e. diminishment of value by interaction between providers, users, and other actors. The goal is to contribute to the public service logic (PSL) ...