Continuing the development of the public service logic: a study of value co-destruction in public services
Peer reviewed, Journal article
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OriginalversjonPublic Management Review. 2020, 23 (6), 886-905 https://doi.org/10.1080/14719037.2020.1720354
This paper reports on a study of value co-destruction in public services, i.e. diminishment of value by interaction between providers, users, and other actors. The goal is to contribute to the public service logic (PSL) that suggest a shift from linear co-production to dynamic value co-creation. However, PSL has devoted scant attention to value co-destruction. The paper contributes by identifying four dimensions representing causes of value co-destruction in public services. The paper also shows how value may be co-destroyed in the interaction between several types of actors, thus advancing a service ecosystems perspective for understanding value co-destruction.