Blar i Artikkel - fagfellevurdert vitenskapelig / Articles - peer-reviewed på forfatter "Engen, Marit"
-
Co-creating dementia care: Manoeuvring fractured reflexivity in service design
Bast, Ane; Røhnebæk, Maria; Engen, Marit (Peer reviewed; Journal article, 2021)This study aims to theorise and empirically investigate how vulnerable users suffering from cognitive impairments can be involved in service design. -
Collected worker experiences, knowledge management practices and service innovation in urban Norway
Herstad, Sverre Johan; Solheim, Marte Cecilie Wilhelmsen; Engen, Marit (Peer reviewed; Journal article, 2021)Knowledge‐intensive services firms prefer to locate in cities that provide access to rich information flows and abundant opportunities for learning‐by‐recruiting. Focusing specifically on such locations, this paper explores ... -
Continuing the development of the public service logic: a study of value co-destruction in public services
Engen, Marit; Fransson, Martin; Quist, Johan; Skålén, Per (Peer reviewed; Journal article, 2020)This paper reports on a study of value co-destruction in public services, i.e. diminishment of value by interaction between providers, users, and other actors. The goal is to contribute to the public service logic (PSL) ... -
Linking Structural Empowerment to Employee-Driven Innovation: The Mediating Role of Psychological Empowerment
Echebiri, Chukwuemeka; Amundsen, Stein; Engen, Marit (Peer reviewed; Journal article, 2020)This paper aims to link structural empowerment to employee-driven innovation (EDI) with psychological empowerment as a mediation mechanism. Recently, there has been an increase in interest in utilizing all sources of ... -
Mediating roles of frontline employees in transformative service processes
Bast, Ane; Engen, Marit; Røhnebæk, Maria (Peer reviewed; Journal article, 2024-01)Purpose– This paper aims to explore the role of frontline employees (FLEs) as mediators in transformative service processes within services targeting vulnerable users. Design/methodology/approach– This paper is based on ...