Browsing Artikkel - fagfellevurdert vitenskapelig / Articles - peer-reviewed by Journals "Journal of Business Research"
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Justice (is not the same) for all: The role of relationship activity for post-recovery outcomes
(Journal article, 2021-06-01)Despite the widespread adoption of the justice framework in service recovery literature, research findings vary as to what dimension - distributive, interactional, procedural - is most important. This paper contributes to ... -
Organizing for digital servitization: A service ecosystem perspective
(Journal article; Peer reviewed, 2019)Harnessing digital technology is of increasing concern as product firms organize for service-led growth. Adopting a service ecosystem perspective, we analyze interfirm and intrafirm change processes taking place as firms ...