dc.contributor.author | Sklyar, Alexey | |
dc.contributor.author | Kowalkowski, Christian | |
dc.contributor.author | Tronvoll, Bård | |
dc.contributor.author | Sörhammar, David | |
dc.date.accessioned | 2020-02-17T08:58:48Z | |
dc.date.available | 2020-02-17T08:58:48Z | |
dc.date.created | 2019-06-11T09:39:44Z | |
dc.date.issued | 2019 | |
dc.identifier.issn | 0148-2963 | |
dc.identifier.uri | http://hdl.handle.net/11250/2641873 | |
dc.description | This is an open access article under the CC BY-NC-ND license (https://creativecommons.org/licenses/by-nc-nd/4.0/deed.en). | nb_NO |
dc.description.abstract | Harnessing digital technology is of increasing concern as product firms organize for service-led growth. Adopting a service ecosystem perspective, we analyze interfirm and intrafirm change processes taking place as firms pursue digital servitization. The study draws on in-depth interviews with 44 managers involved in organizing activities in two multinational industry leaders. Our findings identify major differences between the two focal firms in terms of digital service-led growth and associated ecosystem-related activities. The study disentangles underlying processes of organizational change in the ecosystem and suggests that within-firm centralization and integration play a key role in the capacity to organize for digital servitization. For managers, the findings highlight the need to foster service-centricity in order to take full advantage of digitalization beyond purely technological benefits. | nb_NO |
dc.language.iso | eng | nb_NO |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 Internasjonal | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/deed.no | * |
dc.title | Organizing for digital servitization: A service ecosystem perspective | nb_NO |
dc.type | Journal article | nb_NO |
dc.type | Peer reviewed | nb_NO |
dc.description.version | publishedVersion | nb_NO |
dc.source.journal | Journal of Business Research | nb_NO |
dc.identifier.doi | 10.1016/j.jbusres.2019.02.012 | |
dc.identifier.cristin | 1703839 | |
cristin.unitcode | 209,6,0,0 | |
cristin.unitname | Handelshøgskolen Innlandet - Fakultet for økonomi og samfunnsvitenskap | |
cristin.ispublished | true | |
cristin.fulltext | original | |
cristin.qualitycode | 2 | |