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dc.contributor.authorSønderskov, Mette
dc.contributor.authorRønning, Rolf
dc.date.accessioned2022-07-13T07:33:22Z
dc.date.available2022-07-13T07:33:22Z
dc.date.created2021-06-30T10:40:11Z
dc.date.issued2021
dc.identifier.issn2076-3387
dc.identifier.urihttps://hdl.handle.net/11250/3004975
dc.description.abstractResearchers have made efforts to combine service management theory with public administration theory to develop an enhanced model of public service logic and help the public sector to develop services through co-creation with service users. This study considered the appropriateness of public service logic for improving serviceness in the public sector, examining the question through a literature review regarding the main elements of service management in which public service logic is anchored. We found no correspondences between this approach and theories on street-level bureaucracy, despite both perspectives aiming to understand the interactions between users and public service providers, and we wanted to explore this gap. We argue that public sector logic neglects important contextual factors, such as the role of public value and politics. Moreover, street-level bureaucrats have a legitimate responsibility not only to provide user-friendly services (creating value for users) but also, occasionally, to overrule citizens’ wishes and needs (following political decisions). We conclude that public service logic does not support the development of more serviceness in the public sector context, because it needs to consider the justification for having a public sector. Further research should consider users as collective citizens rather than individuals.en_US
dc.language.isoengen_US
dc.rightsNavngivelse 4.0 Internasjonal*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/deed.no*
dc.titlePublic Service Logic: An Appropriate Recipe for Improving Serviceness in the Public Sector?en_US
dc.typePeer revieweden_US
dc.typeJournal articleen_US
dc.description.versionpublishedVersionen_US
dc.source.volume11en_US
dc.source.journalAdministrative Sciencesen_US
dc.source.issue3en_US
dc.identifier.doi10.3390/admsci11030064
dc.identifier.cristin1919482
dc.relation.projectEU – Horisont Europa (EC/HEU): 770356en_US
dc.relation.projectNorges forskningsråd: 269298en_US
cristin.ispublishedtrue
cristin.fulltextoriginal
cristin.qualitycode1


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Navngivelse 4.0 Internasjonal
Except where otherwise noted, this item's license is described as Navngivelse 4.0 Internasjonal