Crisis communication and trustworthiness among crisis actors: towards a typology of crisis management difficulties
Peer reviewed, Journal article
Published version

Date
2023Metadata
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Original version
10.1007/s42797-023-00074-8Abstract
The concepts of communication and trust play a central role in crisis management. There is a complex nexus between communication and trust building in crisis management, as different activities
and processes result in communication and trust building in crisis management. This article argues
that communication and trust are two sides of the same crisis management coin: each complements
the other. To this end, we reflected on how crisis communication and trust factors could be a tool to amplify
or attenuate the level of attention given to creeping crises and how such factors could influence creeping crisis management difficulties. We then proposed a crisis management typology to aid crisis managers
in managing the difficulties associated with creeping crises.
Journal
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